Returning Online Purchases

Returning petsmart.com Purchases by Mail
Returning petsmart.com Purchases in Store

By Mail
Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Affix the RETURN shipping label provided and send the package via a traceable and insurable method. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.

In Store
To return an item in store that was purchased at petsmart.com, simply bring the product in its original packaging plus the packing slip or the shipping confirmation email as proof of purchase to any PetSmart store. If paid for by credit card, the card used to purchase the merchandise is required so that your return can be credited to the same card (minus the cost of shipping and gift wrapping). If you do not have the same credit card that you used to make your petsmart.com purchase, or used a payment method other than a credit card for your order (such as PayPal or Google Wallet), you'll receive a merchandise return card for the appropriate amount. Merchandise return cards can be used for future in-store purchases and cannot be redeemed for cash.

To find a retail store near you, use our Store Locator or call [phone].